Refund and Returns Policy
Effective Date: 20 June 2025
Thank you for booking a course with Main Door Security. We understand that plans can change, and we aim to be fair and transparent with our refund and cancellation policy.
Course Cancellations & Refunds
Customer Cancellations
- You may cancel your course booking up to 7 days before the course start date for a full refund.
- Cancellations made within 7 days of the course start date are non-refundable.
- If you miss your course due to illness or emergency, please contact us. We may offer a credit or transfer to another date at our discretion.
Changing Your Booking
- You may request a date change up to 5 days before the course begins (subject to availability).
- No-shows on the day of the course are non-refundable.
Provider Cancellations
In rare cases, if we must cancel or reschedule a course due to low enrolment or unforeseen circumstances, we will notify you as soon as possible. You will be given the option of a full refund or a free transfer to a future course date.
Digital Materials
Any downloadable resources or certificates accessed after course completion are non-refundable.
How to Request a Refund
To request a refund or reschedule your course, please contact us at:
📧 info@maindoorsecurity.com
Please include your full name, course date, and booking reference in your email.
Contact Us
If you have any questions about this policy or need support, don’t hesitate to get in touch.